Bosses at Leeds Bradford Airport have warned holidaymakers against unofficial parking services at the Yeadon terminal following a number of negative reviews.
A passenger recently left comments online saying he had to walk “half a mile” after dropping off his car near the airport. They added that they were “very disappointed” with the service.
But a spokesperson for Leeds Bradford Airport said it was actually a separate company, Leeds Airport Parking Services, which offered a completely different package to the official service. They added that it is “in no way affiliated with Leeds Bradford Airport”.
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With holidaymakers back in the skies this Easter after Covid-19 restrictions were lifted, airports are busier than at any time since the start of the pandemic. As demand for car parks soars, Leeds Bradford Airport has advised customers to be extremely vigilant.
They say any company offering to collect vehicles from the one hour free parking zone is not related to the airport.
The only official car park to offer a reception service is managed by the airport itself. Described as an “easy, hassle-free service”, it allows customers to park directly outside the main terminal and drop off their keys at reception.
Leeds Bradford Airport says it is in discussions with Trustpilot to remove reviews that mistakenly link bad experiences to the official service.
Other people have left reviews online about the cost of parking services. A reviewer who decided to stay on holiday for an extra three days said he was charged an extra £81 on top of £100 for parking his car at the airport.
“I was disgusted when we were charged £81 for the extra three days, they said.
A spokesperson said: “Leeds Bradford Airport continues to offer competitive parking prices and in some cases is significantly lower than other UK airports. Although we are keen to reduce vehicle emissions around airport, we also understand and facilitate reliable and accessible solutions. We look forward to welcoming more passengers back to the airport in 2022, many of whom will be taking their first vacations following the impacts of the pandemic.”
YorkshireLive contacted Leeds Airport Parking Services for a response, but they had not responded at the time of publication.