UK launches aviation charter to deal with airport disruptions
LONDON (Reuters) – The British government on Sunday launched an “Aviation Passenger Charter” to help passengers know their rights if they face problems at airports after widespread disruptions this year.
Long queues and canceled flights due to understaffing have at times caused chaos, prompting airlines to cut schedules as the industry struggles to cope with a post-pandemic surge in demand of COVID-19.
The new charter will help passengers know what to do if they face cancellations, delays or missing luggage, the government said, with advice on how to complain if they feel they have been treated unfairly.
“Passengers deserve reliable service and to be properly compensated if things don’t go as planned, and the chaotic scenes we’ve seen at airports are unacceptable,” said Transport Minister Grant Shapps.
“The new charter will help give UK passengers peace of mind as they enjoy renewed freedom to travel, whether for vacation, business or to visit loved ones.”
Last month the government published a 22-point support plan to avoid further disruption, including telling airlines to operate “realistic” summer timetables and promising to speed up security checks. He said these were now being processed in “record time”.
In a sign of the problems, London’s Heathrow Airport this week asked airlines to stop selling tickets for summer departures and capped the number of passengers departing from its busiest hub at 100,000 a day. Britain.
(Reporting by Michael Holden; Editing by Nick Macfie)
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